Returns, Refunds & Complaints Policy
Our Fresh Flower Guarantee in Chingford
At Florist Chingford, delivering beautiful, vibrant, and fresh flowers to our customers is our promise. As a trusted local florist serving Chingford households and businesses, we guarantee the quality and freshness of every floral arrangement dispatched from our shop. Our team handpicks only the finest blooms to ensure your experience with us is second to none.
Damaged or Unsatisfactory Flowers on Arrival
We take every precaution to package and deliver your floral order securely. However, in the rare event that your flowers arrive damaged or not as described, please contact us as soon as possible. To help us resolve the issue promptly, we encourage reporting any problems within 24 hours of receipt. Photographs of the damage or issue are helpful in processing your claim swiftly.
If your delivered bouquet or arrangement is visibly wilted, broken, or does not match your order’s specifications, we will be happy to arrange a replacement or offer a suitable refund, depending on your preference and the situation.
Freshness Window and Quality Assurance
We stand by the quality and longevity of our flowers. With our fresh flower guarantee, your flowers should remain fresh and beautiful for a minimum of five days from delivery, provided they are cared for as instructed. If your flowers fade or perish earlier than expected, despite proper care, please get in touch so we can make it right. Your satisfaction matters greatly to us and we are committed to providing flowers that live up to our high standards.
Refund or Replacement Options
If you are not satisfied with your order, rest assured that we offer flexible solutions. Depending on the nature of the issue, your options may include:
- Replacement: We can arrange for another delivery with a fresh bouquet at no additional cost to you.
- Refund: A partial or full refund may be offered based on the circumstance and what is most appropriate for your case.
Your happiness is our priority and we always aim to resolve issues to your satisfaction as swiftly as possible.
Complaints Process
We value feedback from our local Chingford community and rely on it to improve our products and services. If you have a complaint about your order or our service, please contact us promptly with details of your experience and any supporting information. Your complaints will be acknowledged and investigated by our team, who will seek to resolve the issue fairly and professionally.
We encourage all customers to reach out to us directly with any concerns, so we can maintain our reputation as a trusted Chingford florist dedicated to customer care.
Trusted Local Service
Florist Chingford is proud to serve our neighbouring households and businesses with premium fresh flowers. We appreciate your support and trust in our service. Our policies are designed to build confidence in your shopping experience, knowing that you are supported before, during, and after your purchase. If you ever have questions or concerns, please don’t hesitate to contact our friendly team for assistance.
