Florist Chingford Online Flower Delivery Terms & Conditions

Online Flower Delivery Terms for Florist Chingford

Introduction

These Terms & Conditions govern the sale and delivery of floral products and related services by Florist Chingford ("we", "us", "our") to you, the customer ("you", "your"). These terms apply to all orders placed via our website for online flower delivery in Chingford and the surrounding areas. By placing an order with us through our online platform, you confirm your acceptance of these Terms & Conditions. Please read them carefully before using our services.

Definitions

"Website" refers to our official online store where products can be purchased.
"Products" mean the flowers, bouquets, arrangements, and related items listed and sold on our website.
"Delivery Area" encompasses Chingford and neighbouring localities serviced by us for deliveries.
Any references to "working days" exclude Saturdays, Sundays, and UK public holidays.

Order Process

All orders for flower delivery Chingford must be placed via our Website. The ordering process comprises the following steps:

Browse our selection of available flower arrangements and select your preferred product.
Add the desired items to your shopping basket and proceed to checkout.
Provide complete and accurate delivery details, recipient information, message card (if applicable), and preferred delivery date.
Review your order, including quantities, delivery address, and payment amount.
Submit your order by completing payment using one of the accepted payment methods (see below).

After an order has been submitted, you’ll receive an automatic order confirmation via the website. Receipt of this confirmation does not constitute acceptance of your order: it confirms we have received your request. Acceptance of your order and creation of a binding contract only occurs when we send a dispatch confirmation or notify you that your order is ready for delivery.

Availability and Substitution Policy

All product listings and pricing are subject to availability. Our flowers are subject to seasonal availability and may vary by the day. If, for any reason, an item or flower type is unavailable on your chosen delivery date, we reserve the right to substitute with a product or flowers of similar style, quality, and value. Where possible, we endeavour to notify you in advance, particularly for significant substitutions in a main feature or colour. If you are not satisfied with the substitution, you may cancel the order for a full refund before dispatch or delivery has occurred.

Prices and Payment

Prices listed on the Website are inclusive of VAT (where applicable) and are displayed in Pounds Sterling (£). Delivery charges, where applicable, are clearly stated during the checkout process before you complete your order.
We accept the following payment methods: major credit/debit cards and any alternative options presented on our website at checkout. Your order will only be processed once your payment has been approved and received in full.
We take reasonable care to ensure our website is secure and your transaction is safe. Payment details are processed via reputable, secure payment gateways. We do not store credit card details on our website servers.

Personal Information and Privacy

Accurate personal details, including the recipient's delivery address and contact information, are crucial. You agree that the information provided is true and complete. We will process your data in accordance with our Privacy Policy. We use this data solely for processing and delivering your order, and will only contact you regarding your current or future orders, or where legally required.

Order Amendments & Cancellations

Should you wish to make amendments or cancel your order, you must contact us as soon as possible prior to dispatch. For online flower delivery Chingford, most orders can be amended or cancelled up until 24 hours before the scheduled delivery date. Cancellations requested after this period may not be possible, especially where preparations or dispatch have already commenced. If your flowers have already been prepared or sent out for delivery, cancellation or amendment is not possible and no refund can be provided.

Any refunds due to cancellation will be processed within 7 business days, using the original payment method. We reserve the right to refuse cancellations where delivery is imminent or has occurred.

Delivery Policy

We deliver flowers to addresses across Chingford and nearby areas. Available delivery dates and time slots are presented at checkout. We make every reasonable effort to meet requested delivery dates and times, but delivery times are approximate and may be affected by circumstances beyond our control.

If the recipient is not available at the delivery address, our delivery driver will leave the flowers with a neighbour or in a safe place, or attempt to deliver at a later time, depending on the instructions provided. We are not responsible for delays due to incorrect or incomplete delivery information supplied by you.

It is your responsibility to ensure that someone is available to receive the delivery. Re-delivery attempts or additional delivery fees may apply if initial delivery was not possible. In the event of adverse weather or other circumstances that impair delivery, we will contact you promptly to arrange an alternative solution where feasible.

Quality and Freshness Guarantee

We are committed to providing the freshest flowers possible with every delivery. Flowers are natural products and some variations in colour and appearance are normal. Each bouquet is prepared to order by experienced florists. If you are dissatisfied with the condition of flowers upon arrival, please notify us within 24 hours of delivery. We may request photographic evidence to help us resolve the issue.

We will, at our discretion, offer replacement flowers, re-delivery, or a refund for any proven quality or freshness problem.

Returns and Refund Policy

Due to the perishable nature of flowers and floral arrangements, we do not accept returns except in cases where flowers arrive damaged, wilted, or significantly different from the product description. In such cases, please contact us within 24 hours of receipt, supplying your order details and supporting evidence. We will assess the situation in good faith and offer an appropriate solution, which may include a partial or full refund, replacement, or re-delivery as applicable.

Customer Responsibilities

You are responsible for ensuring the recipient's details and delivery address are accurate and accessible on the delivery date. Please provide specific instructions where appropriate (e.g., safe place or neighbour’s contact). You must ensure recipients are aware of a pending delivery, especially for non-residential addresses such as hospitals or offices that may have delivery restrictions. We are not liable for failed deliveries due to incomplete, incorrect or restricted addresses.

Limitation of Liability

To the extent permitted by law, Florist Chingford shall not be liable for:

Indirect or consequential loss, including but not limited to loss of profits, goodwill, or reputation;
Any delay or failure in performance resulting from causes beyond our control, such as postal/courier delays, adverse weather, or force majeure;
Customer-provided errors or omissions in recipient details or delivery information.

Our aggregate liability for any claim related to an order shall not exceed the total price paid for that order. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

Governing Law and Jurisdiction

These Terms & Conditions, and any contract arising from them, are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any provision in these Terms & Conditions is found to be invalid or unenforceable, such provision shall be deemed deleted and the remaining clauses shall remain binding. Our failure to exercise or enforce any right will not constitute a waiver of such right.

We reserve the right to amend these Terms & Conditions at any time. Any changes will be published on our Website, and continued use of our services constitutes acceptance of those changes.

Contact and Further Information

For queries regarding these Terms & Conditions or about your flower delivery Chingford order, please use the contact form provided on the website. We aim to respond promptly to all questions relating to orders, payments, delivery, or any use of our online services in Chingford and neighbouring areas.

Applicability

These terms apply to all customers making use of our online flower delivery services in Chingford and surrounding localities. If you are outside these delivery areas, please contact us before placing an order so we may confirm service availability.

Last updated: June 2024.